Administration

Branding & Settings
The CMS is designed to be white-label and flexible. Platform administrators can adjust branding and system settings to align with the service provider or enterprise identity. 

 Branding Options 

 

 

 Logos : Upload light and dark mode variants. 

 

 

 Colors & Themes : Adjust portal colors, typography, and layout to match brand guidelines. 

 

 

 Naming : Override display names (e.g., “Tenant” → “Department”) for internal deployments. 

 

 

 Custom Domains : Bind branded domain names (e.g., portal.<org>.cloud). 

 

 

 System Settings 

 

 

 Identity : Configure authentication providers (Entra, Google, local accounts). 

 

 

 Currencies : Define default billing currency and FX handling. 

 

 

 Notifications : Configure SMTP settings for system-generated emails (billing, alerts, password resets). 

 

 

 Licensing : Apply CMS license keys or renewals.

Upgrades & Maintenance
The CMS is delivered as containerized services. Maintenance focuses on applying updates, securing the environment, and ensuring continuous availability. 

 Upgrades 

 

 

 Container Images : Pull updated images from the registry. 

 

 

 Rolling Updates : Apply updates one container at a time to avoid downtime. 

 

 

 Schema Migrations : Apply database migrations as part of the upgrade process. 

 

 

 Maintenance Tasks 

 

 

 Database Maintenance : Regularly optimize and purge old usage records as per retention policy. 

 

 

 Certificate Renewal : Update TLS certificates before expiry. 

 

 

 License Management : Validate CMS license validity and renew as required. 

 

 

 Recommendations 

 

 

 Maintain separate test/staging environments for validating upgrades. 

 

 

 Schedule maintenance windows for major version changes. 

 

 

 Monitor system health post-upgrade to confirm normal operations.

Troubleshooting
When issues occur, the CMS provides multiple layers of diagnostic tools. Effective troubleshooting combines log analysis, API checks, and data validation. 

 Common Issues 

 

 

 Login Failures : Often linked to misconfigured identity providers or expired federation tokens. 

 

 

 Usage Not Processing : Check region connectivity and raw usage ingestion jobs. 

 

 

 Billing Errors : Confirm pricing tables are consistent and schema migrations are complete. 

 

 

 Commission Mismatches : Verify commission rates are scoped correctly (partner vs distributor). 

 

 

 Tools & Techniques 

 

 

 Logs : Inspect application logs for API errors and job failures. 

 

 

 API Checks : Use Swagger endpoints to verify health and validate query results. 

 

 

 Database Queries : Run direct MySQL queries to confirm data integrity in billing or usage tables. 

 

 

 Health Dashboards : Review monitoring metrics for system load and resource exhaustion. 

 

 

 Escalation 

 

 

 Gather logs, failing API calls, and reproduction steps. 

 

 

 Engage platform vendor support with diagnostic bundles. 

 

 

 Document resolution in the internal knowledge base for future reference.