Troubleshooting

When issues occur, the CMS provides multiple layers of diagnostic tools. Effective troubleshooting combines log analysis, API checks, and data validation.

Common Issues

• Login Failures: Often linked to misconfigured identity providers or expired federation tokens.

• Usage Not Processing: Check region connectivity and raw usage ingestion jobs.

• Billing Errors: Confirm pricing tables are consistent and schema migrations are complete.

• Commission Mismatches: Verify commission rates are scoped correctly (partner vs distributor).

Tools & Techniques

• Logs: Inspect application logs for API errors and job failures.

• API Checks: Use Swagger endpoints to verify health and validate query results.

• Database Queries: Run direct MySQL queries to confirm data integrity in billing or usage tables.

• Health Dashboards: Review monitoring metrics for system load and resource exhaustion.

Escalation

• Gather logs, failing API calls, and reproduction steps.

• Engage platform vendor support with diagnostic bundles.

• Document resolution in the internal knowledge base for future reference.