Troubleshooting

When issues occur, the CMS provides multiple layers of diagnostic tools. Effective troubleshooting combines log analysis, API checks, and data validation. 

 Common Issues 

 

 

 Login Failures : Often linked to misconfigured identity providers or expired federation tokens. 

 

 

 Usage Not Processing : Check region connectivity and raw usage ingestion jobs. 

 

 

 Billing Errors : Confirm pricing tables are consistent and schema migrations are complete. 

 

 

 Commission Mismatches : Verify commission rates are scoped correctly (partner vs distributor). 

 

 

 Tools & Techniques 

 

 

 Logs : Inspect application logs for API errors and job failures. 

 

 

 API Checks : Use Swagger endpoints to verify health and validate query results. 

 

 

 Database Queries : Run direct MySQL queries to confirm data integrity in billing or usage tables. 

 

 

 Health Dashboards : Review monitoring metrics for system load and resource exhaustion. 

 

 

 Escalation 

 

 

 Gather logs, failing API calls, and reproduction steps. 

 

 

 Engage platform vendor support with diagnostic bundles. 

 

 

 Document resolution in the internal knowledge base for future reference.